Shipping & Returns
Please ensure all information on this page has been read carefully before placing your order. By placing an order on our website, you must agree to have read and understand our shipping and returns policy which clearly states our lead time and our strict NO cancellation or refund policy. You will be asked to agree to these policies in order to make a purchase.
Shipping policy
CURRENT LEAD TIME: (UPDATED WEEKLY) : 2-8 weeks before dispatch from receipt of purchase.
UPDATED 30/04/23.
*All orders placed on my website have a lead time of 2-8 weeks before dispatch. Please exclude bank holidays and closure periods.
This lead time is in place as we are an extremely small business and all items on this website are handcrafted to order. In order for me to create your sign within this timeframe, I work on an order list basis (who orders first to last). I try to work down my order list as fast as possible. During busy periods I may experience some delays due to high demand.*
CHRISTMAS 2023 CUT OFF DATE FOR GUARANTEED CHRISTMAS DELIVERY
1st December 2023.
ANY ORDERS PLACED AFTER THE 1ST OF DECEMBER 2023 ARE STRICTLY NOT GUARANTEED TO BE DELIVERED BEFORE CHRISTMAS 2023. THE LEAD TIME FOR ORDERS PLACED AFTER THE ABOVE DATE WILL BEGIN ON JANUARY 8TH 2023 FOR A DURATION OF 2-8 WEEKS BEFORE DISPATCH AS WE WILL BE CLOSED FOR AN ANNUAL SHORT CHRISTMAS BREAK.
Delivery:
Shipping charges for your order will be calculated and displayed at checkout. All of our packages are shipped via a trusted royal mail / Parcel force service. Please kindly be patient during these times and allow allocated delivery timescale before contacting us.
Please note, the following timescales are NOT included in our 2-8 week lead time as this is AFTER dispatch.
United Kingdom: Up to 10 working days from date of postal.
Ireland: Up to 11 working days from date of postal.
If your package is over the recommended timescale for delivery this may be due to Royal Mail receiving delays due to a high volume of orders or postal service problems, which are outside of our control. Please contact us immediately so we can contact royal mail on your behalf.
Refund & Return policy
We strictly do NOT provide refunds, accept cancellations or returns after an order has been placed via our website due to each item being individually handcrafted, bespoke and custom made to order which you acknowledge prior to purchasing any product on this website.
All our acrylic home door signage, business signage and mailboxes on this website are carefully handcrafted and made to order based on the specifications requested by an individual customer. Each product is unique and one of a kind therefore we do not accept returns or refunds on these bespoke items. These items are exempt from “14-day cool-off periods” due to being bespoke items.
We will only accept a return if the item is faulty or damaged, subject to each order. Any faults or damage must be reported to Bella Blue Décor within 7 days from delivery of parcel.
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the above criteria, we reserve the right not to issue a refund. We have the right to carry out a repair, replacement or amendment should there be an issue with your order before we can offer a refund. We will always do our best to rectify and resolve the problem before refunding as we cannot use the item again. If the item is faulty, we ask you to provide photos of proof to our email info@bellabluedecor.com and a member of our team will get back to you within 72 working hours with a resolution.
If a product is faulty and requires amendments, replacements or a refund customer must return the product to our company unused, in the state in which it was posted out to the customer and including all fixtures and fittings before a refund can be processed. If the product has been returned damaged or used, a refund will not be accepted and will be refused. If a customer fails to return the error/faulty product within agreed timescales the customer will be liable to pay the full product price for an item that they hold in their possession. The product must be reported as damaged or faulty to Bella blue Décor within a 7 day period from receiving the parcel and returned within a 30-day period from receiving.
By purchasing via our website, you have agreed you have read our shipping & refund policy and our terms and conditions which clearly state our lead times and possible delays due to every item being hand-crafted.
We will not accept responsibility if the customer has agreed they have read all policies & terms and conditions and have not. Please make sure that you've carefully read product descriptions before making a purchase.
We will not accept any responsibility for possible damages caused once the customer has received the item as it is out of our control with how the item is handled.
Please note, zero warranty is offered on any of our products listed on our website as it is out of our control how the item is handled once dispatched from us.
We do not accept any responsibility or liability for possible damages caused once the customer has received the item as it is out of our control how the item is handled. Appropriate aftercare and how to install your signage are provided with the products and also on our website. https://bellabluedecor.com/pages/acrylic-sign-care-installation
CHARGEBACK
If you have an issue of any kind, we kindly ask that all customers must contact us before filing a chargeback to resolve the matter directly. We care greatly about our customers and would love to personally resolve any matter immediately.
If a customer proceeds to file a chargeback before contacting us we will contact the customer's bank and submit all evidence we obtain to dispute the chargeback.
Please note, any customer who proceeds to file a fraudulent chargeback which results in their favour after the product is received, will have up to 7 working days to pay the full outstanding balance of the product plus £10 processing fee incurred by the customer by filling a chargeback against us. Failure to pay the full outstanding balance of the product and processing fee will result in the claim being taken to a small claims court or further legal action taken against the customer in question.
We do not accept liability or responsibility for the £10 processing fee incurred by the customer filling a chargeback against us, customer is fully responsible and liable to pay this in full to Bella Blue Décor within a 7-day period. Failure to pay this outstanding fee will result in the claim being taken to a small claims court or further legal action taken against the customer in question.
IMPORTANT
Please ensure that the delivery address you have provided us with is complete and correct as registered with Royal Mail.
Failure to provide a complete and correct delivery address (this includes adding a business name when the property is residential) could; cause a delay to the delivery of your parcel, incur an additional delivery fee if the parcel is returned to us as undeliverable, or result in the parcel becoming lost entirely.
We cannot be held accountable for any problems caused by you providing an incorrect / incomplete delivery address - so please check this now, thoroughly. A refund or replacement of product will not be possible if the order has been posted to the incorrect address provided.
If you need to amend the delivery address, or any other details of the order, please contact us straight away - once the order has been processed, we will not be able to make any amendments.
If you would like to contact us concerning any matter relating to this refund policy or shipping policy you may contact us via our social media platforms listed below.
Facebook: Bella Blue Décor
Instagram: bellabluedecor